Troubleshooting IEs, freezes and other problems

[DCoder]

If you get an IE:

• look in the game's folder
  
• open the debug subfolder
  
• find extcrashdump.<timestamp>.dmp , except.<timestamp>.txt and debug.<timestamp>.log with the most recent timestamps
  
• zip them up
  
• upload the archive somewhere
  
• open a new issue in the bugtracker about it, link to the archive and try to add a description of what you were doing
  

If you get a freeze and no IE dialog is visible:

• Check in Task Manager/taskbar - is the process still named "Yuri's Revenge" or "Fatal Error - Yuri's Revenge"?
  
• If it's the latter, the "do you want to make a memory dump" dialog is most likely just hidden somewhere/invisible. Try returning back into the game and hitting Enter. That should result in the same files as getting an IE.
  
• If it's the former,
  • don't terminate the game.
    
  • Go to http://www.codersnotes.com/sleepy , download Very Sleepy, install it
    
  • run it, attach it to gamemd.exe (choose whichever thread is shown as eating all the CPU), go back to the game, wait a few (5+) seconds, go back to the profiler, tell it to stop profiling
    
  • save the resulting log file
    
  • terminate the game via Task Manager
    
  • open a new issue in the bugtracker, attach the saved log file + debug.<timestamp>.txt and any other information you can think of
    
• The same info applies when you get a simple slowdown, but here you don't need to terminate the game manually I suppose.
  

[DCoder]

Administrative Notice:

Moved to public visibility.